A ticketing system is the most popular communication channel that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to examine or that needs to be escalated to an admin. Thus, all responses provided by either party will be stored in one location in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of at least two accounts in order to complete a particular task or to touch base with the company’s client support staff. If you would like to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. On top of that, it could take a considerable length of time for the provider to respond to your tickets.
Integrated Ticketing System in Web Hosting
Our Linux web hosting plans include an integrated trouble ticket system, which is part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in one and the same location – invoices, web files, emails, tickets, etc., eliminating the need to use different admin consoles. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of clicks without needing to log out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of educational articles, which will provide you with more info and which may help you fix any specific issue even before you submit a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything from one place, which is why we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each and every semi-dedicated server plan. This will enable you to handle the correspondence with our customer support staff together with your website content, which goes to say that you will not have to remember one more username for a separate admin console. You’ll be able to send a new ticket or to track the status of an old one with less than several clicks whilst you’re browsing the files hosted in your semi-dedicated account. You can also look through older tickets using an intelligent search option or read relevant help articles, which offer solutions to commonly met problems. The built-in trouble ticket system is monitored 24-7-365 with the maximum response time being just 1 hour, so there’ll always be somebody to help you.