A ticketing system is the most popular communication channel that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to examine or that needs to be escalated to an admin. Thus, all responses provided by either party will be stored in one location in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of at least two accounts in order to complete a particular task or to touch base with the company’s client support staff. If you would like to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. On top of that, it could take a considerable length of time for the provider to respond to your tickets.