If you have ever had a web hosting account before or you've dealt with any kind of online service, you're probably well aware from personal experience that for certain things it is better to speak with a live person over the phone rather than exchange support tickets or email messages. In order to learn more about a specific service before you decide to order it or in case something small-scale has to be done, for instance, it will be easier and a lot faster to do it live. If you have the option to speak with representatives over the phone, it's very likely that you're using the services of an actual hosting supplier, not a reseller. The level of support that you will get by phone may differ between different suppliers - from common matters to professional technical support. Usually the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are handled through email or tickets.
Phone Support in Web Hosting
All our web hosting plans come with phone support 14 hours per day even on official holidays, therefore if you don't have an account yet, you're able to give us a call and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you will be able to call the telephone number that is nearer to you. If you are an existing customer, we can assist you timely with all of the general and billing issues as well as with various technical issues so as to save you time and efforts - we acknowledge the fact that often it's more convenient to talk to a live person and get things done without delay. Certainly, some situations simply cannot be managed over the phone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer include live phone support for 14 hours a day. In case you're unsure which package will be appropriate for your web sites, you would like to learn more about the plan's features or you'd like to have any other type of info about our solutions, you have the option to call any of the local phone numbers that we have in the United States, the UK and Australia and our support representatives will assist you. In case you already have an account, you're able to get in touch with us about general and sales issues, although we are usually able to help with a large number of tech issues as well. For entirely tech issues you'll need to use our in-built ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option in case the problem needs extra time to be resolved or it needs to be escalated to our sysadmins.