1 hour ticket response
Prompt assistance is our main responsibility and this is why we have a team of seasoned customer service technicians who are ready to offer a fast answer to any question that you could have. Simply submit your helpdesk ticket from your Website Control Panel and we’ll reply back to you within 60 minutes at the latest. In fact, we work hard and aim for a 20–minute support ticket response time.
An Excellent Customer Support Service
Our customer care staff members possess substantial experience in the Linux web hosting plans world and are skilled enough to provide a prompt solution to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the customer support ticket will be sent to a programmer or system administrator for additional investigation.
An Intuitive Help Center Section
To help you find a quick hint on how to use a particular feature, we have integrated a truly user–friendly Help section in the Website Control Panel. You can browse through an enormous selection of web hosting account management articles and website administration articles, examine the F.A.Q. section or check our how–to video tutorials.