Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Each ticket you post to our technical help and support Department will be responded to within less than 60 minutes. The standard problems will be answered immediately. Nonetheless, if the support request you have sent needs the aid of a proficient technician, we’ll forward the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Qualified Tech Help Service

  • Our technical help and support team will be on shift for you 24/7 to to reply to all help request tickets that you send. We offer tech assistance for all the programs that are pre–installed on your web server. These include our in–house designed Website Control Panel, the chosen OS and the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Website Control Panel that is provided free–of–charge with your VPS provides you with a built–in article base. You can find a bunch of extensive how to tutorials and a choice of step by step video training materials that demonstrate all the important website managing responsibilities. You can get access to them by clicking on the Help or Video keys in the top right part of each Control Panel section.